Improving Workplace Harmony and Efficiency
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[CASE STUDY} Customer Service Training For Staff of Urban Development Project. PRESS PLAY
Soft Skills 101 Training
What You'll Learn:
Recognize how your attitude affects customer service
State what soft skills means in relation to all your customers, both internal and external
Identify your customers’ needs
Provide outstanding customer service over the phone
Deal with difficult customers
Is your business going downhill? Not satisfied with the outcome?
Soft Skills is the key to 70%-75% of long tenure job success! Equip your team with the in-demand skills in the market today:
It’s called Soft Skills!
Top 5 vital skills required in your workplace that we effectively teach you how to produce:
Good Teamwork & Team Spirit
Solution Oriented Approach
Good Communication skills
Strong Work Ethics
Soft skills play an important role in the workplace for both managers and employees. Soft skills span a number of areas.
Some areas include-
Interpersonal communication skills
Strengthening emotional intelligence
Better management skills
Employees with better interpersonal communication skills, presentation skills, management skills and intelligent problem-solving approach are indeed much beneficial for the business, whether it is sales, services or project management.
It is obvious that all individuals are not outstanding in all of the aforementioned areas. So how does one achieve soft skills?
BY OFFERING SOFT SKILL TRAINING! THIS IS EXACTLY WHAT WE OFFER!
- Embrace who you are & what we do
- Establish a winning attitude
- Customer service over the phone & in-person
- Recovering difficult customers
- Understand when to escalate
2. Work Ethic
- Identify and address customer needs
- Generate return business
4. Learn To
Stay outside the box
Meet basic needs
Go the extra mile